603-669-3033 for 24 hour assistance
COVID-19 Notice:
City Fuel is an “essential business” and is permitted to — and will continue to — operate fully for the duration of Governor Sununu’s recent “Stay at Home” order, so we can continue to meet your home heating needs.
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Privacy Policy

In the course of serving our customers, City Fuel receives non-public personal information regarding our customers. This information may include:

  • Information on applications or other forms; including identity information such as address, telephone number, social security number, credit information, income and employment.
  • Credit card, debit card, and bank account information.
  • Information about a customer's transactions with us or others, including fuel consumption and products ordered.
  • Information we receive from a consumer reporting agency; and
  • Information we obtain from others in the process of verifying information a customer provides to us.

Such information may be provided or received in physical or electronic form (such as over the internet or by e-mail).

City Fuel does not share your personal information with third parties, except for purposes of electronic account management and bill payments services, credit verification, compliance with applicable laws and regulations, fraud prevention and contract enforcement. We do not share your personal information with third parties for the purpose of independent telemarketing or direct mail marketing of their own products and services.

We are committed to protecting the security and confidentiality of your personal information, including information provided via the internet and e-mail. Although no one can make absolutely sure that every internet or e-mail communication is 100% secure, we make every effort to help ensure that your online sessions with and e-mail to City Fuel are secure.

City Fuel restricts access to your personal information to those of our employees who need to know that information to provide products or services. We maintain physical, electronic and procedural safeguards to protect your personal information, including privacy and security training for employees.  If you choose to use our electronic account management and bill payments services, personal information is provided to third party service providers subject to confidentiality and security obligations.  Your use of such services constitutes your consent to providing personal information to such service providers.

Because we have no way of distinguishing the age of individuals who access cityfuel.net, we may receive information from individuals under 13 as we would any other person and apply the same Privacy Policy. If a child has provided us with personally identifiable information without parental or guardian consent, the parent or guardian should e-mail us to remove the information.

Links to third party sites are included on City Fuel’s website only for your convenience.  City Fuel does not control such third party sites and is not responsible for the contents or security of such sites.  Additionally, City Fuel does not control the privacy policies of the sites to which it provides links.  You should be aware that if you link to such a site, you are subject to that site’s privacy policies. 


If you have any concern about the privacy of your personal information or information you share with us via this website, please contact customer service at 603-669-3033.


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